Onyx-Fire is structured to properly accommodate all clients, large & small, in each of our Departments. All work is completed by in-house staff with no sub-contracting, making Onyx-Fire a highly resourceful Fire Protection Contractor & Consultant. The highly qualified and professional staff at Onyx-Fire performs residential, commercial and industrial installations, repairs and service at thousands of locations across Ontario . Our experience and unparalleled knowledge of the fire protection industry enables us to offer top quality, professional service with reasonable pricing to our clients and provide a safe and manageable work environment.

Onyx-Fire Protection is proud to be affiliated with the following Business, Professional and Industry Organizations:

• Canadian Fire Alarm Association (C.F.A.A.)
• Canadian Automatic Sprinkler Association (C.A.S.A.)
• National Fire Protection Association (N.F.P.A.)
• Canadian Fire Safety Association (C.F.S.A.)
• Professional Engineers Ontario Association (P.E.O.)
• Underwriters' Laboratories of Canada (U.L.C.)
• Local 853 Sprinkler Fitters of Ontario

Onyx-Fire Protection is a FULL-SERVICE company, providing:

• 24 Hour Service, including Weekends
• Qualified & Certified Technicians (CFAA & Journeymen CFQ)
• Fair and Competitive Pricing
• Clearly Identified & Fully Stocked Vehicles
• Networking with all Major Manufacturers Across North America
• On-Staff Professional Engineer

All of our Technical Staff are highly skilled and knowledgeable in the following disciplines:

• Fire Alarm & Emergency Voice Communication Systems - (Inspection, Service & Installation)
• Building Security & Systems, including Alarms, Intercom Systems, Motion Sensors, etc.
• Sprinkler Systems & Fire Hydrants - Inspection, Service & Installation
• Extinguishers, Hoses & Cabinets - Inspection, Service & Installation
• Chemical Suppression Systems - CO2, FM-200, Argon Inert Gas Clean Agent
• Retrofit - Fire Alarm & Emergency Lighting Systems Design & Installation
• Consulting & Engineering - Life Safety Audits, Fire Safety Plans, Fire Code Consulting

Staff Qualifications & Onyx-Fire's Commitment to Ongoing Education

The Ontario Fire Code mandates that regular Annual Inspection, Repair and Maintenance on the Fire Alarm & Emergency Voice Communication Systems, and Sprinkler Systems be completed by suitably qualified firms and technicians.

As required under the Ontario Fire Code, the Fire Alarm Division of Onyx-Fire Protection is staffed with Canadian Fire Alarm Association (C.F.A.A.) Certified Technicians. Our internal training and education program ensures that our field staff are constantly retrained and made aware of any changes or additions to the codes that affect this division. The Fire Alarm Division at Onyx-Fire complete Annual Inspection & Testing, as well as remedial repair work to correct deficiencies in existing fire alarm systems, plus 24/7 Emergency Service Calls.

The Sprinkler Division at Onyx-Fire Protection is similarly staffed with the best trained personnel available in the industry. All of our Sprinkler Fitters are members of Local 853 ~ Sprinkler Fitters of Ontario, ensuring that our client properties are worked on by fitters trained and certified under the only Ministry of Labour Approved Program for the Sprinkler Trade. As well, the company itself maintains current membership with the Canadian Automatic Sprinkler Association (CASA) and the National Fire Protection Association (NFPA), guaranteeing that our field staff are routinely supported with the most recent industry news and developments as may effect this division. The Sprinkler Division completes Annual Inspection & Testing, as well as remedial repair work to correct deficiencies in existing sprinkler systems, plus 24/7 Emergency Service Calls.

Onyx-Fire Protection continues to invest time, energy and financial resources to make sure that our clients ALWAYS receive the highest level of timely service and follow up. We have committed significant resources in updating our computer systems, both in terms of hardware and software.

We have invested in the ACT Database to maintain our customer contact information and follow up prompts for future work and outstanding proposals. We have invested in the Business Visions Software to handle our Accounting and Billing functions, and our ability to generate customer specific reports is enabled through the use of Micro-Soft Access Reports. Onyx-Fire utilizes in the field Laptop Computers & Software (FIREFORMS) during our Annual Inspections enabling us to provide all customers with a comprehensive and professional looking Field Data Test Sheet Report at the conclusion of the Annual.

Onyx-Fire has eliminated voice mail in our office. No matter what the problem or nature of the customer call is, the client is guaranteed to speak directly to a representative of Onyx-Fire Protection. After-hours calls are handled live, with the Service Call immediately dispatched to one of a number of available "on-call" technicians covering all the relevant disciplines of fire protection.

We have specialized experts in their fields heading all of the relevant divisions who share their combined knowledge and experience will all other members of the Onyx-Fire TEAM. All of our field technicians are uniformed, bonded and carry the required identification badges, so our clients know exactly who is in their building on behalf of Onyx-Fire Protection.

The Management, Office Staff and Field Technicians ALL have a Commitment and Mission to service our clients in the manner which they deserve. These are not just words from Onyx-Fire. These ideals are the PASSION which makes the ONYX-FIRE TEAM not just different from, but BETTER than, our competition. With a service record and reputation that is unparalleled with the industry, Onyx-Fire has in excess of 750 Client Properties in the GTA alone.